I got a sweet new phone, but then I realized – oops!
SASSA still has my old number on file. Now, nobody wants to risk delays or issues with their grant payments, right?
So, I tackled the process of updating my phone number with SASSA.
At first, I’ll admit, I was a bit nervous. Government websites and forms can sometimes feel like a maze.
But I decided to take a deep breath and give it a go. Turns out, it wasn’t as scary as I thought!
Sure, it takes a few steps and you definitely need your ID number handy, but overall it was pretty smooth.
Since I got through it, I figured I should share my experience to make things easier for you too.
Let’s dive into the website together and get your number all updated so you can keep those payments rolling in!
How to Change Your Sassa Phone Number
- Find the SASSA Website: Think of it like going to the virtual SASSA office. You can search for “SASSA website” or use this link: https://srd.sassa.gov.za/sc19/contact
- Look for the “Update Contact Details” Section: It might be a button or a link somewhere on the page.
- Enter Your ID Number: This is like showing your passport at the office, it helps SASSA find the right file (which is your grant application).
- Time to Find Your Application ID: This is where it can get a tiny bit tricky.
- If you remember your Application ID, awesome! Pop that code right in.
- If you forgot, don’t panic! There’s a way to get your Application ID back. Look for a button like “Check Application Status” and follow the instructions. You’ll need your ID number again.
- Click that “Submit” Button: It’s like telling the website, “Okay, I’m ready to make changes!”
- Find the “Change Phone Number” Option: Look for words like “update”, “change details”, or something similar.
- Carefully Type In Your New Number: Double-check you’ve put the right number.
- Wait for the Text Message (SMS): SASSA will send a secret code to your new phone number to make sure it’s really yours.
- Enter the Secret Code (OTP): There should be a spot on the website to type it in.
- Final Submit: Press the “Submit” button one more time to seal the deal.
Important Note: It might take a couple of weeks for your new number to officially change in the SASSA system.
Be patient, and if you’re worried, you can always call SASSA to double-check things after a week or so.
You did it! You’ve successfully updated your contact information with SASSA.
Now you won’t have to worry about missing important updates or payments.
My phone with my SASSA information was stolen! What do I do?
It’s super stressful to have your phone stolen, especially when you’re depending on it for SASSA updates.
Here’s what you need to do right away:
Step 1: Act Fast!
The sooner you report this to SASSA, the better! This helps protect your grant payments.
Step 2: Visit the SASSA Website
Go to this website – it’s the official SASSA one: https://srd.sassa.gov.za/sc19/auth
Step 3: Find the Right Spot
Look for the part of the page where you report a stolen phone. Sometimes websites change, so if you’re stuck, search for something like “lost phone” or “report stolen number” on the website.
Step 4: Enter Your ID Number
Carefully type in your South African ID number. This is how they know it’s you!
Step 5: Confirm the Problem
You’ll see a question asking if your phone number was changed without you knowing. Click “Yes” to report the theft.
Step 6: Look for a Message
You should see a message saying your report was sent to SASSA.
Step 7: Protect Your Payments (Important!)
Log into your SASSA account or call the SASSA helpline at 0800 601 011.
Tell them your phone was stolen and you want to stop anyone from getting your payments.
Step 8: Change Your Phone Number
SASSA will help you update your contact information. It might feel a bit complicated, so don’t be afraid to ask for help!
Step 9: Be Patient
It can take about two weeks for the new phone number to start working. SASSA has lots of people to help, so just hang tight.
Keep in Mind That:
- SASSA staff are there to help you, so don’t be scared to explain that you’re not very good with technology. They’ll walk you through everything.
- Sometimes websites change. If things look different, don’t worry! The main thing is to tell SASSA your phone was stolen as quickly as possible.
22 Comments
I put my ID number and my application ID but it says failed so I can’t continue to update my new number what must I do
Problem my number
I want to know what can I do to get my 350 back because there is someone who change my number which out my permission
What must I do i put my cellphone number but it says fail
I want to change my number
identifient vereficatoin
identity verification
Same problem
I want to change my number because my phone is stolen
They stolen my ID number and they change my number
My new number
Approved but no date
They stolen and some one is using my number
Fix my pay day
Why when I adding my 6 digit ID it is saying failed why is this happening
Hi
I lost my numbers so i lyk to get help
Im trying to check my applicatin but its says faile
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I put my id number nd my application Id in they keep on showing me failed I want 2 change my phone number I lost my simcard nd can’t do simswap so am struggling with these steps of sassa
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I need help try to change my phone number but it shows failed